Refund Policy
Transparent and equitable refund provisions for your assurance
Overview
We at RusticBenchParcel comprehend that situations may shift, and we are committed to providing equitable and straightforward refund protocols. This document delineates the scenarios in which refunds are granted for plumbing services.
It is important to review this policy thoroughly prior to engaging our services. By scheduling with RusticBenchParcel, you consent to comply with these terms regarding refunds.
Standard Cancellation and Refund Timeline
Exceeding 48 Hours Prior to Service
Eligible for: Complete refund except for processing costs
Processing Period: 5-7 working days
Processing Charge: £25 for credit card operations
Requirements: Must be demanded in writing via email or phone call
Between 24 to 48 Hours Prior to Service
Eligible for: Half of the deposit amount
Processing Period: 7-10 working days
Processing Charge: £15 subtracted from the refund
Requirements: A legitimate cause is needed; administrative expenses are applicable
Less than 24 Hours Prior to Service
Eligible for: Deposit will not be refunded
Exception: Consideration may be given in cases of urgency
Alternative: Service credit may be provided at managerial discretion
Requirements: Proof is necessary for emergency scenarios
Guarantee for Emergency Services
Our Commitment to Emergency Responses
In the case of emergency plumbing solutions, we assure a response time within 2 hours. Should we fail to fulfill this commitment:
- Discount: 20% reduction on the service call charge
- Next Priority: Your matter will be given priority for the earliest availability
- Credit: Credit for future urgent services
Assessment of Emergency Services
Our emergency replies entail:
- Rapid dispatch of professional plumbers
- Readiness round-the-clock for pressing issues
- Swift evaluation of emergency plumbing situations
- Provisional measures to stop additional harm
- Detailed planning for necessary repairs
Reaction Time: Emergency requests are scrutinized and sent out within 30 minutes.
Refunds in Medical Emergencies
Critical Circumstances
We are aware that medical contingencies may arise. The ensuing conditions might be eligible for special allowances:
- Immediate disease or harm necessitating hospital admission
- Loss within the immediate family unit
- Military mobilization or crisis reassignment
- Summoned by judiciary or jury duty
- Natural catastrophes impeding access to property
Documentation Needed
To expedite the processing of urgent refunds, kindly supply:
- A medical statement or hospital records
- Obituary documentation (if pertinent)
- Formal military directives
- Legal order or jury service notification
- State of emergency or restricted access pronouncements
Procedure: Urgent refunds are handled in 3-5 working days subsequent to the submission of proper credentials.
Cancellation Due to Operational Reasons
In the Event of Technician Unavailability
Should the technician allotted to you be unable to perform the service:
- Alternate Technician: Another skilled specialist will be assigned
- Rescheduling: We will rearrange the service to a time that suits you
- Full Reimbursement: If the service is unachievable within 48 hours
- Compensation: A discount could be proposed to compensate for the trouble
Availability of Materials
In instances where necessary supplies are unattainable:
- We will seek substitute materials if feasible
- Adjustments will be made to the project agenda accordingly
- Partial repayment for hold-ups surpassing 72 hours
- Additionally, storage fees may be imposed for deferred projects
Method for Processing Refunds
Method of Payment
Reimbursements will be granted via the same method used for the initial transaction:
- Credit Cards: 5-7 working days
- Bank Transfers: 7-10 working days
- Cash/Cheque: 3-5 working days
Handling Charges
Credit Card Operations
£25 handling fee for cancellations with more than 48 hours notice
Process for Bank Transfers
£15 charge for all bank transfers
Cancellation of Emergency Service
£100 fee for emergency service terminations
Circumstances for Service Credits
Issuance of Credits
Credits for services may be allocated as an option to reimbursements under certain conditions:
- Short notice terminations (less than 24 hours ahead)
- Disruptions in operations
- Dissatisfaction issues from consumers
- Project setbacks beyond our influence
Terms for Credit
- Validity: 12 months from the date of issuance
- Transferability: Inapplicable for transfer to third parties
- Amount: Equivalent to the full service value (exempt from handling fees)
- Application: Applicable to any forthcoming service
- Lapse: Cannot be extended beyond 12 months
Partial Compensations for Services
Service Discontinuations
Assuming the provision of a service is halted or cannot be finalized due to reasons we can manage:
- Reimbursement on a pro-rata basis for performed tasks
- A credit equivalent to future services of equal value
- Complimentary secondary services
Unanticipated Site Conditions
In the event that completion of a service is hampered by unpredicted site conditions:
- A diagnostic charge may be applicable
- Partial compensation for tasks not executed
- An amended estimate for additional work needed
Steps for Refund Request
Step 1: Initiate Contact
For initiating your refund inquiry, contact us via:
- Email: [email protected]
- Phone: +44 20 7837 1221
- In person at our premises
Step 2: Include Details
Your request should incorporate:
- Confirmation code of the service
- Date and timing of the scheduled service
- Motives for cancellation
- Supporting proof (when relevant)
- Desired method for refund
Step 3: Evaluation and Conducting
Our team will acknowledge your inquiry within a day, evaluate it against this policy, issue a verdict within two days, and complete the processing of approved refunds within the specified durations.
Crucial Reminders
- All applications for refunds are to be presented in written form
- Refunds will be executed in £, irrespective of the initial currency used
- Service assurances are subject to condition of the premises
- A change to this policy can be made with a month's notice
- Disbursements are governed by pertinent taxes and regulations
Contact Information
Should you have inquiries regarding refunds or to proceed with a refund request, please contact:
Refunds Division
RusticBenchParcel Plumbing Services Ltd.
15 Rosebery Avenue, Clerkenwell
London EC1R 4SP
United Kingdom
Telephone: +44 20 7837 1221
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM