Privacy Policy

1. Introduction

RusticBenchParcel ("we," "our," or "us") is devoted to preserving your privacy. This Privacy Policy outlines how your data is collected, utilized, disclosed, and protected when you access our website rusticbenchparcel.sbs or when you apply our plumbing services.

By engaging with our services, you are agreeing to the data handling practices detailed in this privacy document. This policy adheres to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly supply us when you:

• Reserve plumbing services
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms hosted on our website
• Ask for estimates or consultations

This information might comprise:

• Your name and contact details (email, telephone, address)
• Payment details (securely processed by third-party services)
• Service specifications and property descriptions
• Secondary contact details
• Instructions for property entry

2.2 Automatically Collected Information

As you navigate through our website, we automatically gather specific details concerning your device and your browsing activity:

• IP address and geographic location
• Browser category and version
• Visited pages and duration on our site
• Websites that referred you to our site
• Device specifications (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and related tracking methods are utilized to improve your interaction with our website. They serve to:

• Store your preferences
• Assess website traffic and performance
• Offer customized content
• Enhance our offerings

Preferences for cookies can be adjusted via your web browser settings or our cookie consent notice.

3. How We Use Your Information

Here are the purposes for which we employ the information we aggregate:

• Service Provision: To administer plumbing services, plan meetings, and discuss your plans
• Customer Service: To address your questions and provide support
• Payment Completion: For handling transactions and managing accounts
• Safety and Security: To maintain the security of our operations and prevent deceit
• Promotional Activities: To dispatch marketing material and news (subject to your assent)
• Enhancing Our Website: To review visitor behaviours and advance our website's user experience
• Abiding by Law: To comply with the laws and regulatory demands

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal details to outside parties. We potentially share your information in these scenarios:

4.1 Service Providers

We may share details with trusted external service providers who aid us in: handling payments; maintaining and hosting our website; conducting email promotions; performing analytics and efficiency monitoring; offering customer support.

4.2 Legal Obligations

Information may be revealed if mandated by law or to respond to legal processes, judicial requests, crises, or evaluations of possible deceitful or illegal activities.

4.3 Business Transactions

In cases of a merger, acquisition, or asset sale, your data may be part of the assets transferred during the negotiation.

5. Data Security

We take suitable electronic and managerial precautions to shield your personal information from unauthorized entry, changes, disclosure, or destruction. These precautions incorporate encryption, secure servers, access controls, periodic audits, and staff training.

However, we note that no internet-based transmission or electronic database can be assured to be completely invulnerable. Hence, absolute security of your data cannot be guaranteed.

6. Data Retention

Your personal information is held only for the time necessary to fulfill the collection purposes, or according to legal requirements. Typical retention periods include:

• Service logs: 7 years (owing to tax/legal stipulations)
• Communication records: until you unsubscribe or request deletion
• Web analytics: 26 months
• Customer interaction records: 3 years from the latest communication
• Warranty details: For the span of the warranty

7. Your Rights and Options

You hold the right to request access to, rectify, or erase your personal data (consistent with legal bindings), data portability, withdrawing from marketing communications, and managing cookie preferences. For exercising these rights, please get in touch with us using the information provided below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for comprehending how our website is used. You may opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Links on our website might direct you to social media sites, each with their respective privacy policies.

8.3 Payment Intermediaries

Financial transactions are handled by third-parties that comply with PCI DSS requirements.

9. International Data Transfers

Your data might be moved and processed in nations different from United Kingdom. Corresponding safeguards in alignment with applicable privacy laws are applied.

10. Children’s Privacy

Our offerings are not designed for children under the age of 13, and we do not intentionally gather their information. If you are aware of a child who has provided data to us, please inform us immediately.

11. Modifications to This Privacy Policy

Adjustments may be made to this Privacy Policy to mirror updates in our practices or legal requirements. We will inform you by posting the revised document, emailing registered users, or presenting a notice on our website. Continued engagement following the effective date implies acceptance of the changes.

12. Contact Details

For inquiries related to this Privacy Policy or our data practices, please reach out to us:

13. Adherence to Google Ads User Consent Regulations

We observe Google Ads user consent rules. You can adjust your cookie/tracking preferences at any time through our cookie settings.